eRetail Technology Stage

Day 1, April 14

09:00 - 10:40

Block 1 — Execution at Scale: Checkout, Payments & Promise Reliability

09:00 - 09:30

PANEL

09:30–09:50

PANEL

 When Technology Becomes the Bottleneck: Why eCommerce Breaks at Scale Before It Innovates

• Exploring how rapid scaling exposes hidden fragilities in platforms, OMS logic, and checkout flows.
• Examining why reliability and integration discipline matter more than new features under pressure.
• Integrating execution stability, ownership clarity, and realistic roadmaps to prevent technology from limiting growth.

09:50–10:10

PANEL

Selling What You Can’t Deliver: How Broken Promises Undermine eCommerce at Scale

• Exploring how inaccurate availability and delayed updates destroy trust after checkout succeeds.
• Examining why OMS logic and fulfilment handovers struggle under marketplace and promotional pressure.
• Integrating promise accuracy and execution ownership to prevent growth from amplifying failure.

10:10–10:40

PANEL

Nothing Fails in Isolation: How Checkout, Payments, and Promises Collapse Together

• Exploring how checkout reliability, payment confirmation, and delivery promises interact under scale.
• Examining why fragmented ownership amplifies risk across systems and partners.
• Integrating cross-team accountability and escalation rules to stabilise execution under complexity.

 10:30 - 11:00

Coffee Break

11:00-13:00

Block 2 — Turning Signals into Action: Integration, Automation & Execution Discipline

11:00 - 11.30

PANEL

 From Data to Action: Why eCommerce Teams Still Struggle to Execute Decisions at Speed

• Exploring how operational signals increase while response speed declines under real conditions.
• Examining why fragmented data flows and manual handovers delay action.
• Integrating execution-focused design and decision rights to shorten response cycles.

11:30 - 11:50

Signals Without Action: Why Execution Still Depends on Manual Intervention

• Exploring how alerts and dashboards proliferate while teams rely on ad-hoc coordination.
• Examining why message timing and escalation gaps slow response when minutes matter.
• Integrating trigger design and responsibility handoffs to reduce dependence on manual fixes.

Too Late to Matter: When Forecasts and Signals Arrive After Decisions Are Locked

• Exploring how forecasts and inventory signals arrive after pricing or delivery commitments are made.
• Examining how integration latency undermines the value of near-real-time data.
• Integrating signal timing and decision windows so data shapes outcomes, not explanations.

 Automation Isn’t Autonomy: Where eCommerce Execution Still Needs Human Judgement

• Exploring where rule-based automation accelerates routine work but fails under edge cases.
• Examining why commercial judgement remains critical when signals collide in real time.
• Integrating automation boundaries and accountability to amplify judgement rather than replace it.

12:30 - 13:00

PANEL

Scaling Execution with Small Teams: How Leaders Make Technology Actually Work Day to Day

• Exploring how constrained teams keep execution moving despite system complexity.
• Examining which decisions must remain human and which can be automated safely.
• Integrating ownership clarity and execution priorities to scale without overengineering.

13:00 - 14:00

Lunch

14:00 - 18:00

Block 3 — Technology Under Continuous Pressure: Resilience, Ownership & Leadership

14:00 - 14:30

PANEL

When the Stack Is Live but the Organisation Isn’t Ready: Technology Under Constant Pressure

• Exploring how systems go live faster than teams and processes can absorb.
• Examining how vendor dependence increases strain when internal capacity is limited.
• Integrating resilience and escalation discipline to keep technology functioning under pressure.

14:30 - 14:50

 Running on External Power: When Vendor Dependence Becomes an Execution Risk

• Exploring how reliance on external partners compensates for limited internal capacity.
• Examining where integration debt and handoff delays weaken delivery.
• Integrating partner roles and execution boundaries to reduce structural fragility.

14:50 - 15:10

 When Failure Becomes Routine: How eCommerce Teams Keep Operations Running Under Constant Stress

• Exploring how recurring incidents become part of daily operations.
• Examining why workarounds and buffers replace ideal workflows.
• Integrating resilience and exception handling to sustain continuity.

15:10 - 15:30

Deciding Under Load: How Leaders Prioritise When Everything Is Urgent and Nothing Is Perfect

• Exploring leadership decisions made while systems remain live.
• Examining why prioritisation matters more than optimisation.
• Integrating judgement and escalation clarity to align decisions under pressure.

15:30 - 16:00

PANEL

Stability Beats Elegance: How Teams Keep eCommerce Running When Systems Are Under Strain

• Exploring why continuity outperforms ideal design under constant stress.
• Examining pragmatic compromises that sustain operations.
• Integrating resilience principles to maintain performance.

16:00-16:30

PANEL

Who Decides When Systems Fail: Governance, Ownership, and the Cost of Ambiguity

• Exploring how unclear ownership prolongs incidents.
• Examining why shared responsibility slows recovery.
• Integrating governance and decision authority to shorten failure cycles.

16:30 - 17:00

Coffee Break

17:00–17:30

PANEL

Build, Buy, or Depend: How CEE Leaders Decide What to Own in Their Tech Stack

• Exploring ownership trade-offs under constrained budgets and talent.
• Examining where vendor dependence accelerates execution and where it limits control.
• Integrating capability priorities and risk tolerance to guide ownership decisions.

17:30–18:00

PANEL

After the Systems Are Live: What Must Change to Keep eCommerce Running Tomorrow

• Exploring structural weaknesses exposed by continuous pressure.
• Examining leadership choices that determine long-term resilience.
• Integrating execution reality and organisational limits to close the stage.