Stage Host

Sebastian Starzyński CEO TAKETASK

09:00 - 11:30

09:00 - 09:40

PANEL

09:40 - 10:10

Smart Stores: Transforming Physical Retail for the Future

• Digital Transformation in Retail – Harnessing AI, IoT, and ESLs to streamline operations, boost efficiency, and optimize pricing.
  
• Seamless & Personalized Shopping – Enhancing customer experience with Smart Carts and Retail Media for frictionless, engaging in-store journeys tailored to consumers.
  
• Smart & Profitable Growth – How ESLs drive revenue, reduce waste, and improve inventory management to support the success of retailers.
  

Klaus Smets Vice President HANSHOW

10:10 - 10:30

 How XR is revolutionising staff training

• What can Retail learn from other industries
  
• The future of Retail and immersive technology

Thomas Dexmier Vice President, Sales & Marketing EMEA HTC VIVE

 10:30 - 10:50

Coffee Break

10:50 - 13:10

Block 2 Seamless Omnichannel Integration in Physical Retail

10:50 - 11.30

PANEL

 Omnichannel integration in retail: costs, benefits, and pitfalls of a consistent customer experience

• How to strike a balance between technology investments and real consumer needs?
  
• Building a Seamless Experience: Linking In-Store and Online Interactions
  
• Operational and Technical Challenges: What Are the Key Investments?
  

Moderator:

Bartosz Bobczyński Partner, Marketing & Commerce Leader DELOITTE DIGITAL

Panelist:

Magdalena Wiśniewska Director of the Innovation Implementation Division BRICOMARCHE
Marcin Sałaciński Head of Technology COFFEEDESK
Michał Zych Chief Product and Technology Officer CASTORAMA POLAND
Stanisław Karpiński Chairman of the Board ANEGIS

11:30 - 11:50

Electronic collaboration of companies today and tomorrow

• Changes in e-invoicing in Poland and abroad
• Electronic waybill
• Deposit system and electronic data interchange (EDI)

Łukasz Barchański EDI Consulting Director COMARCH S.A.
Marta Frok EDI Consulting Manager COMARCH S.A.

11:50 - 12:10

How Are RFID and OCR Transforming Retail? From Automatic Identification to Mobile Printing

• How RFID and OCR revolutionize product management and logistics
• The role of portable printers in labeling and product marking
• How advanced technologies enhance workforce efficiency and improve customer service

Patryk Dondziak Business Development Manager Eastern Europe CIPHERLAB EUROPE
Wojciech Świątek BDM / KAM Retail & Food SATO

12:10 - 12:30

A Story of Digital Transformation at Moldova’s TOP 1 Retailer: From Data to Decisions

• Grocery Retail innovations: Discover how Linella successfully optimized its offering through integrated assortment and shelf aware supply chain planning.
  
• How to step into Digital Transformation Journey: Learn about key takeaways to consider and how to overcome the obstacles.
  
• Real Results: Learn How Linella Achieved 10% Sales Growth and 95% Demand Forecast Accuracy Through Digital Transformation
  

George Mincovschi Chief Business Development Officer MOLDRETAIL GROUP

12:30 - 13:10

PANEL

Seeing Through the Customer’s Eyes: Evaluating Technology for Real-World Impact

• Understanding how technologies influence customer behavior and satisfaction.
• Balancing innovation with practical usability.
• Building trust and loyalty through customer-aligned tech solutions.

Moderator:
Patrycja Herbowska-Tytro Head of Analytics Practice KANTAR
Panelists:
Artur Podgórzak eCommerce & Growth Senior Manager GLOSEL SP. Z O.O. SP. K.
Grzegorz Nowak Sales Digitization Project Manager MARS
Małgorzata Bochenek Business Development and Digital Manager IKEA
Marcin Kłos Business Unit Director KOMFORT
Marzena Łukasiak Director of B2B Channel Operations Transformation TRIUMPH

13:10 - 14:00

Lunch 

14:00 - 16:00

Block 3 Intelligent In-Store Operations and AI-Enhanced Efficiency

14:00 - 14:30

PANEL

 Can AI Solve the Stock Problem? Evaluating Investment in Real-Time Inventory Management

• AI-Driven Inventory Forecasting: Reducing Stockouts and Overstocks
• Investment in Real-Time Inventory Systems: Is the Cost Justified?
• Reducing Waste with Precise Inventory Control

Moderator:

Sebastian Starzyński CEO TAKETASK

Panelist:

Rafał Górski Head of Process Transformation & RPA EMPIK

Andrzej Wierzchoń Head of e-Commerce Department OCEANIC

14:30 - 14:50

 Smart Retail: from experiments to ROI – how to build value with Generative AI

• GenAI in Practice – We’ll present 3 slides and 6 AI agents
  
• We’ll explain what connects AI technology with a pitchfork, showcasing practical applications of GenAI in the purchasing process
  
• Live demo – How to find the right supplier anywhere in the world in just a few minutes
  

Jan Michalski CE GenAI Leader DELOITTE

Tomasz Filipek GenAI Specialist Lead DELOITTE

Krzysztof Kaziow Head of Customer Engineering, Central & Eastern Europe GOOGLE CLOUD

14:50 - 15:10

 Process Mining in Retail: Order Management Optimization

• Process Analysis and Bottleneck Identification
  
• Process Automation and Optimization
  
• Data Management and Decision Making
  

Wojciech Zajączkowski EY Partner, Digital GBS Transformation Leader EY

15:10 - 15:30

Fireside Chat

How to maintain and strengthen competitive advantage in the age of AI - strategies of leaders.

• How to recognize when an investment in automation is worthwhile and when it’s an unnecessary expense? AI utilization strategies.
  
• Where to start? Which solutions are overrated, and which truly deliver value in retail?
  
• AI utilization strategies. Should it be developed internally, custom-built, or is it better to use ready-made technological solutions?
  

Moderator:

Andrzej Parylak EY Senior Manager, Technology Strategy and Transformation Leader EY

Panelist:

Ernest Wojciulewicz CEO BRAND ORIENTED SP. Z O.O.

15:30- 16:00

PANEL

 Automation in Customer Service: A Cost-Effective Replacement or a Strategic Enhancement?

• Enhancing Service Quality Through Automated Assistance
• Evaluating Cost Savings vs. Customer Experience
• Balancing Automation and Human Interaction for Optimal Service Delivery. 

Moderator:
Robert Wójcik AI Partner & Co-Fouder COGNEO GROUP
Panelists:
Dejan Karganović IT Retail Manager L'OREAL
Filip Kaczorkiewicz Director of Information Systems Development and Project Management (CIO) GRUPA MUSZKIETERÓW
Rafał Skalski RED Manager COCA-COLA HBC

Andrzej Parylak EY Senior Manager, Technology Strategy and Transformation Leader EY

16:00 - 18:00

Block 4 AI-Powered Personalization and Customer Insights for In-Store Engagement

 16:00-16:30

PANEL

Are CDPs the Future of Personalized Retail? Investing in Data for Unique In-Store Experiences

• Understanding the Potential of CDPs in Physical Retail
• Balancing Investment with Impact: What Can CDPs Really Achieve?
• Privacy and Data Management: Navigating Consumer Expectations and Compliance

Moderator:
Cezary Giza CEO DIGIMART, Ex-EUROCASH
Panelists:
Ewa Ratajczyk Head of Sales Marketing Department LEWIATAN
Marcin Czyczerski GCG Partners EX CCC / EX VOLKSWAGEN
Michał Płotnicki Strategy and Transactions, Leader of the e-commerce sector, Partner EY
Rafał Zapora IT Director GRUPA SPECJAŁ

16:30 - 17:00

Coffee Break

17:00 - 17:30