09:00 - 11:30

 Block 1 Future-Ready Retail Spaces and Immersive In-Store Experiences

09:00 - 09:30

09:30 - 09:50

 Smart Retail Spaces: Elevating Safety, Operations, and Engagement

• Exploring how centralized technologies streamline in-store operations, enhance safety, and improve customer satisfaction.
•  Enabling dynamic, location-specific marketing communication to create tailored and immersive retail experiences.
• Transforming retail spaces into adaptive environments that foster real-time responsiveness and seamless customer interactions.
  

09:50 - 10:10

Dynamic Shelf-Edge Innovation: Transforming Retail with Real-Time Labeling

• The role of ESLs in bridging the gap between digital and physical retail experiences.
• Leveraging centralized digital labeling to enhance operational efficiency and customer engagement.
• Analyzing ROI: How real-time pricing and promotions improve revenue and reduce waste.

10:10 - 10:40

 From Concept to Reality: The Investment Case for VR and AR in Retail

• Creating Immersive Experiences: How VR and AR Elevate In-Store Engagement
• Investment vs. Return: Is the Cost of VR/AR Worth the Engagement Gains?
• Overcoming Operational Challenges: Integrating VR and AR Seamlessly

 10:40 - 11:00

Coffee Break

11:00 - 13:00

Block 2 Seamless Omnichannel Integration in Physical Retail

11:00 - 11.30

 Enabling Consistent Customer Experiences: How Much Should Retailers Invest in Omnichannel Integration?

• Assessing the ROI of Omnichannel Integration: Is a Unified Experience Worth the Investment?
• Building a Seamless Experience: Linking In-Store and Online Interactions
• Operational and Technical Challenges: What Are the Key Investments?

11:30 - 11:50

Strategic ROI in Omnichannel Integration: Aligning Technology with Business Goals

• Assessing the financial impact of omnichannel strategies and aligning investments with long-term business growth.
• Leveraging market trends and data-driven insights to prioritize omnichannel initiatives.
• Building organizational agility to adapt to consumer demands and emerging technologies.

11:50 - 12:10

• Building the Backbone of Omnichannel Retail: Secure and unified IT systems
• Creating robust IT infrastructures to support seamless online and offline retail integration.
• Ensuring secure and scalable data exchange for consistent omnichannel operations.
•  Leveraging cloud and unified communication solutions to enhance cross-channel collaboration and customer experiences.
  

12:10 - 12:30

 Driving Omnichannel Excellence: Integrating IT Solutions for Unified Retail Experiences

• Implementing ERP systems to synchronize online and offline operations.
• Enhancing customer engagement through integrated CRM platforms.
• Optimizing supply chain management for consistent product availability across channels.

12:30 - 13:00

Seeing Through the Customer’s Eyes: Evaluating Technology for Real-World Impact

• Understanding how technologies influence customer behavior and satisfaction.
• Balancing innovation with practical usability.
• Building trust and loyalty through customer-aligned tech solutions.

13:00 - 14:00

Lunch 

14:00 - 16:00

Block 3 Intelligent In-Store Operations and AI-Enhanced Efficiency

14:00 - 14:30

 Can AI Solve the Stock Problem? Evaluating Investment in Real-Time Inventory Management

• AI-Driven Inventory Forecasting: Reducing Stockouts and Overstocks
• Investment in Real-Time Inventory Systems: Is the Cost Justified?
• Reducing Waste with Precise Inventory Control

14:30 - 14:50

 Smart Retail Operations: Optimizing Efficiency with Integrated Technologies

• Leveraging advanced digital signage and display solutions to streamline in-store communication and inventory visualization.
• Implementing mobile and integrated systems to enhance operational workflows and customer interactions.
• Driving efficiency through scalable technology solutions that adapt to dynamic retail needs.

14:50 - 15:10

 Enhancing Retail Efficiency: Leveraging RFID and EAS for Intelligent Operations

• Implementing RFID technology to improve inventory accuracy and visibility.
• Utilizing EAS systems to reduce theft and enhance loss prevention strategies.
• Integrating advanced labeling solutions for streamlined in-store operations

15:10 - 15:30

 Driving Operational Scalability: AI and ERP Integration for Retail Success

• Empowering retail operations with scalable ERP systems and end-to-end process automation.
• Utilizing AI for strategic demand forecasting and supply chain optimization.
• Enhancing operational agility and customer satisfaction through seamless technology integration.

15:30- 16:00

 Automation in Customer Service: A Cost-Effective Replacement or a Strategic Enhancement?

• Enhancing Service Quality Through Automated Assistance
• Evaluating Cost Savings vs. Customer Experience
• Balancing Automation and Human Interaction for Optimal Service Delivery. 

16:00 - 18:00

Block 4 AI-Powered Personalization and Customer Insights for In-Store Engagement

 16:00-16:30

Are CDPs the Future of Personalized Retail? Investing in Data for Unique In-Store Experiences

• Understanding the Potential of CDPs in Physical Retail
• Balancing Investment with Impact: What Can CDPs Really Achieve?
• Privacy and Data Management: Navigating Consumer Expectations and Compliance

16:30 - 17:00

Coffee Break

17:00 - 17:30

  17:30-18:00

Loyalty in the Digital Age: How Can Retailers Maximize ROI on Customer Data Platforms?

• Building Loyalty with Precision: How CDPs Enable Targeted Engagement
• Achieving ROI through Enhanced Customer Lifetime Value
• Building Customer Trust Through Transparent and Ethical Data Practices.