PEOPLE, WORKFORCE & TECH STAGE

Day 1



Stage Host

Katarzyna Kala-Kowalska Strategic Advisor

09:00 - 10:40

BLOCK 1  -  Workforce Resilience Under Pressure: When Instability Outpaces the Agility Organisations Need to Perform

09:00 - 09:40

PANEL

Workforce instability keeps rising, while agility still lags behind the pressure on modern operations

  • Examining how workforce instability, shifting demand and frontline pressure are reshaping operational performance across retail, FMCG and consumer goods.
  • Highlighting where rigid roles, slow reskilling and unclear ownership prevent teams from adapting quickly to shortages, volatility and rising expectations.
  • Connecting staffing signals, capability models and cross-team alignment in one coherent view, so organisations can build a workforce that stays resilient under pressure.

Moderator:

Magdalena Roman Country Manager Poland FRITZ KOLA

Panelist:

Anna Loc National Sales & Key Account Manager/ Head Of Sales Excellence RANDSTAD POLSKA SP. Z O.O.

Aleksander Rzepecki Head of Training Mercedes-Benz Central and Eastern Europe MERCEDES-BENZ POLSKA SP. Z O.O.

Katarzyna Ellis EY Partner, People Consulting Team Leader EY

Marcin Kuś President of the Management Board, Commercial Director CEE BAHLSEN POLAND
Małgorzata Chrzanowska Personnel and Supply Chain Efficiency Manager LOTTE WEDEL

09:40 - 10:00

The Art of Smart Leadership in the Era of Intelligent Technologies

  • Leadership in Tech-Disrupted Markets.
  • AI as a Strategic Lever in Retail.
  • Customer-Centric Transformation (with high tech).

Carlos Fontelas De Carvalho President of ADP for Poland, the Czech Republic, Slovakia, France and Switzerland ADP POLAND
Nils Swolkień General Director CASTORAMA POLSKA
Rafał Pikuła Journalist SPIDER'S WEB

10:00 - 10:40

PANEL


Agility systems improve on paper, though real workforce resilience falters when ownership and workflows fail to align

  • Strengthening how organisations link workforce models, manager routines and operational tools to build a more consistent and adaptable people system across retail, FMCG and consumer goods.
  • Exposing where unclear ownership, siloed decisions and fragmented daily workflows stop teams from responding quickly when pressure rises or staffing shifts unexpectedly.
  • Aligning workforce ownership, task guidance and connected tooling in one coherent structure, which helps teams act with greater clarity and keeps resilience steady under pressure.

Moderator:

Krzysztof Drozd Executive Partner XPERT-IN-PROCESSES

Panelist:

Andrzej Cieślik Shopping Center Manager INGKA CENTRES POLSKA

Dorota Duszyńska HR Director Central Europe BONDUELLE POLAND
Grzegorz Skórka Managing Director, President of the Management Board BISCUIT INTERNATIONAL POLAND
Natalia Zachaś HR Director Central Europe MARS WRIGLEY

Stephane Tikhomiroff Managing Director PERFETTI VAN MELLE

10.40 - 11:00

Coffee Break

11:00 - 13:00

BLOCK 2  -  Workforce Agility at Scale: When Capability and Tools Must Catch Up to Operational Reality

11:00 - 11:40

PANEL

Operational agility keeps rising in importance, while training capacity and frontline tooling still fall behind the pace of daily work

  • Mapping how onboarding, training and real-time guidance need to work together to support faster, more flexible execution across retail, FMCG and consumer goods.
  • Identifying where outdated content, uneven capability levels and disconnected frontline tools create friction that slows teams down when volatility rises.
  • Bringing together training flows, digital task guidance and operational rhythm in one coherent model, which helps teams respond with greater consistency and reduces pressure on managers.

Moderator:

Marta Machalska Chairman of the Board iPRO
Panelist:

Jolanta Borowska Chief Marketing Officer NESTLE

Mariola Chrzonszcz Business Development Director KANTAR

Rafał Salamonik People&Culture Director MAXI ZOO

11:40 - 12:00

From chaos to clarity: How intelligent workforce scheduling builds a resilient and employee‑friendly retail environment. All for One E‑Time

  • An optimal work schedule for hundreds or thousands of employees — created in minutes, reflecting both manager decisions and employee preferences, and fully compliant with legal requirements.
  • Automated compliance checks, error blocking, and transparent scheduling rules allow managers to focus on leading their teams rather than interpreting regulations. Teams gain more stability, and the organization benefits from operational resilience.
  • Considering employee preferences, balancing shift distribution, quickly matching tasks to skills, and ensuring mobile access help teams feel empowered and secure — which translates into better retention, engagement, and service quality.

Kordian Polarny Team Lead - Personnel Development & e-HR ALL FOR ONE POLAND

12:00- 12:20

Technology that enhances creativity, competencies and organizational culture

  • Present key trends in the use of AI within the talent and people domain.
  • Examine how AI influences skills development, creativity, and work effectiveness.
  • Discuss whether — and when — technology may trigger resistance or reduce employee engagement.

Katarzyna Ellis EY Partner, People Consulting Team Leader EY

12:20 - 13:00

PANEL

Workforce agility sounds shared, though resilience weakens when HR, Operations and site leadership own different parts of the system

  • Rebalancing how HR, Operations and site leadership coordinate workforce models, capability flows and daily routines to support more responsive and consistent execution across retail, FMCG and consumer goods.
  • Pinpointing where misaligned KPIs, unclear handovers and fragmented accountability slow down decision-making and leave teams without a coherent operational backbone.
  • Harmonising ownership structures, cross-functional routines and workforce tools in one aligned approach, in order to create leadership teams that steer transformation confidently and sustain momentum at scale.

Moderator:

Monika Klimza Psychologist, HR consultant

Panelist:

Agata Dzierba Personnel Director EUROCASH S.A.

Anna Mironiuk People Change Director Europe & Central Eurasia MARS PETCARE

Ludmiła Wójtowicz People & Culture Manager IKEA RETAIL SP. Z O.O.

Sylwia Białkowska Transformation Office and Projects Portfolio Lead LOTTE WEDEL

 13:00  - 14:00

Lunch Break

 14:00 - 16:30

BLOCK 3  -  Frontline Experience Under Strain: When Daily Pressure Outpaces the Support and Stability Teams Need to Perform

14:00 - 14:40

PANEL

Frontline expectations keep intensifying, though support systems evolve too slowly for the complexity teams now face

  • Exploring how rising customer demands, expanding task lists and growing emotional pressure are reshaping daily work across retail, FMCG and consumer goods.
  • Highlighting where inconsistent guidance, uneven support and reactive routines leave frontline teams struggling to deliver quality under increasing strain.
  • Framing operational support, task clarity and day-to-day experience in one coherent view, in a way that helps organisations protect performance while reducing frontline fatigue.

Moderator:

Marcin Borkowski HR Head PORTA KMI

Panelist:

Bartosz Luczak Country Manager ETAM LINGERIE
Mikołaj Pawlak Executive Director WARS S.A.

Kinga Jagiełło-Kulesza HR Director of the East Macroregion JERONIMO MARTINS POLSKA SA

14:40 - 15:20

PANEL

Frontline work keeps expanding, though role expectations and communication flows still remain unclear in many daily situations.

  • Clarifying how unclear roles, shifting priorities and inconsistent communication shape the daily working reality across retail, FMCG and consumer goods.
  • Exposing where mixed messages, delayed updates and uneven manager cascades leave teams without the clarity needed to work confidently under pressure.
  • Structuring role expectations, information flows and frontline routines in one coherent approach, in a way that reduces confusion and strengthens both wellbeing and consistency.

Moderator:

Paweł Dudziak HR Director GOURMET FOODS
Panelist:
Dominika Marć Director of Key Account Development ROS-SWEET.SP. Z O.O.
Małgorzata Lewandowska Regional HR Director Poland Baltic`s & Ukraine LA LORRAINE BAKERY GROUP
Mariusz Bocek HR Director BOLSIUS POLSKA SP. Z O.O.

Katarzyna Kala-Kowalska Strategic Advisor

15:20 - 16:00

PANEL

Frontline pressure intensifies in daily work, even as digital tasks and tools add more cognitive load than many teams can absorb

  • Uncovering how emotional pressure, rising task complexity and expanding digital touchpoints shape the daily experience of frontline teams across retail, FMCG and consumer goods.
  • Revealing where aggression, stress peaks and unclear digital flows combine to drain energy, slow execution and increase the risk of errors under fast-changing conditions.
  • Balancing emotional demands, cognitive load and digital routines in one practical approach, so that employees can maintain steadier focus and deliver more consistent performance.

Moderator:

Paweł Dudziak HR Director GOURMET FOODS
Panelist:

Robert Prządka Head of HR FIELMANN

Michał Urbaniak People Partnership Director CASTORAMA POLSKA

Maria Pertkiewicz Director People CIRCLE K












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