PEOPLE, WORKFORCE & TECH STAGE

Day 1




09:00 - 10:40

BLOCK 1  -  Workforce Resilience Under Pressure: When Instability Outpaces the Agility Organisations Need to Perform


09:00 - 09:30

PANEL

Workforce instability keeps rising, while agility still lags behind the pressure on modern operations

  • Examining how workforce instability, shifting demand and frontline pressure are reshaping operational performance across retail, FMCG and consumer goods.
  • Highlighting where rigid roles, slow reskilling and unclear ownership prevent teams from adapting quickly to shortages, volatility and rising expectations.
  • Connecting staffing signals, capability models and cross-team alignment in one coherent view, so organisations can build a workforce that stays resilient under pressure.

Moderator:

Magdalena Roman Country Manager Poland FRITZ KOLA

Panelist:

Marcin Kuś President of the Management Board, Commercial Director CEE BAHLSEN POLAND
Małgorzata Chrzanowska Personnel and Supply Chain Efficiency Manager LOTTE WEDEL
Anna Loc National sales & Key Account Manager RANDSTAD POLSKA SP. Z O.O.

09:30 - 09:50


 Operational resilience looks simple on paper, yet real stability still depends on visibility and the speed teams can learn

  • Understanding how workforce visibility, demand signals and rapid reskilling together shape the ability to stabilise frontline work across retail, FMCG and consumer goods.
  • Pinpointing where unpredictable staffing patterns, slow skill ramp-up and weak support structures limit how quickly teams can absorb operational pressure.
  • Bringing together real-time visibility, capability development and practical on-the-job guidance into one approach, which lets teams adapt faster and daily operations become more resilient.

09:50 - 10:10


Agility should scale with pressure, though teams still depend on manager heroics instead of tech-supported workforce systems

  • Reshaping how agility systems, skill data and real-time guidance can help managers deploy people flexibly across roles, shifts and locations in retail, FMCG and consumer goods.
  • Revealing where outdated tools, manual decisions and fragmented support systems slow down managers and prevent agility from becoming a reliable operational capability.
  • Unifying skill profiles, demand signals and decision-support tools in one practical framework, which lets managers steer teams with confidence and scale agility without burnout.

10:10 - 10:40

PANEL


Agility systems improve on paper, though real workforce resilience falters when ownership and workflows fail to align

  • Strengthening how organisations link workforce models, manager routines and operational tools to build a more consistent and adaptable people system across retail, FMCG and consumer goods.
  • Exposing where unclear ownership, siloed decisions and fragmented daily workflows stop teams from responding quickly when pressure rises or staffing shifts unexpectedly.
  • Aligning workforce ownership, task guidance and connected tooling in one coherent structure, which helps teams act with greater clarity and keeps resilience steady under pressure.

Moderator:

Krzysztof Drozd Executive Partner XPERT-IN-PROCESSES

Panelist:

Dorota Duszyńska HR Director Poland & Baltic States BONDUELLE POLAND
Grzegorz Skórka Managing Director, President of the Management Board BISCUIT INTERNATIONAL POLAND
Stephane Tikhomiroff Managing Director PERFETTI VAN MELLE
Stanisław Bogacki Chairman of the Board SOLAR
Andrzej Cieślik Shopping Center Manager INGKA CENTRES POLSKA
Natalia Zachaś People&Organization Director Central Europe MARS WRIGLEY

10.40 - 11:00

Coffee Break


11:00 - 13:00

BLOCK 2  -  Workforce Agility at Scale: When Capability and Tools Must Catch Up to Operational Reality

11:00 - 11:30

PANEL

Operational agility keeps rising in importance, while training capacity and frontline tooling still fall behind the pace of daily work

  • Mapping how onboarding, training and real-time guidance need to work together to support faster, more flexible execution across retail, FMCG and consumer goods.
  • Identifying where outdated content, uneven capability levels and disconnected frontline tools create friction that slows teams down when volatility rises.
  • Bringing together training flows, digital task guidance and operational rhythm in one coherent model, which helps teams respond with greater consistency and reduces pressure on managers.

Panelist:

Sylwia Miszke Country People & Culture Director, P&C Manager Mobility & Convenience Europe BP
Andrzej Lipson Head of People Partnering, CEE & South BOLT
Anna Kamińska Country HR Head of Poland / Country Management Board Member FRESENIUS KABI
Rafał Salamonik People&Culture Director MAXI ZOO


11:30 - 11:50

Teams learn quickly in theory, though capability still struggles when training and digital guidance don’t work as one system

  • Demonstrating how micro-learning, skill cues and digital task guidance can work together to build faster capability and more consistent execution across retail, FMCG and consumer goods.
  • Revealing where scattered content, unclear guidance and task-to-task complexity make it hard for people to apply new skills when work shifts quickly.
  • Combining learning bursts, role-specific guidance and operational routines in a way that helps teams apply skills immediately and keep execution steady under pressure.

11:50 - 12:10

Frontline teams move fast, though execution remains uneven when digital routines and decision-support tools don’t reinforce each other

  • Enhancing how digital routines, task sequences and frontline decision-support tools can work together to raise execution consistency across retail, FMCG and consumer goods.
  • Uncovering where fragmented guidance, unclear task priorities and manual judgement calls create variability when people must act quickly under changing conditions.
  • Coordinating decision-support cues, digital task flows and frontline autonomy in one practical model, helping teams act with clarity and maintain steadier performance as work shifts.

12:10- 12:30

Operational agility improves when frontline and manager workflows are simplified, though many systems still make everyday work harder than it needs to be

  • Simplifying how frontline tasks, manager routines and digital workflows can be redesigned to remove friction and support agile execution across retail, FMCG and consumer goods.
  • Diagnosing where overlapping systems, unclear task ownership and manual workarounds slow teams down and create inconsistent performance during busy periods.
  • Synchronising task flows, managerial oversight and core workforce tools in one streamlined structure, allowing teams to focus on value-driving work and maintain stable performance under pressure.

12:30 - 13:00

PANEL

Workforce agility sounds shared, though resilience weakens when HR, Operations and site leadership own different parts of the system

  • Rebalancing how HR, Operations and site leadership coordinate workforce models, capability flows and daily routines to support more responsive and consistent execution across retail, FMCG and consumer goods.
  • Pinpointing where misaligned KPIs, unclear handovers and fragmented accountability slow down decision-making and leave teams without a coherent operational backbone.
  • Harmonising ownership structures, cross-functional routines and workforce tools in one aligned approach, in order to create leadership teams that steer transformation confidently and sustain momentum at scale.

Moderator:

Monika Klimza Psychologist, HR consultant.

Panelist:

Anna Mironiuk People Change Director Europe & Central Eurasia MARS PETCARE

 13:00  - 14:00

Lunch Break


 14:00 - 16:30

BLOCK 3  -  Frontline Experience Under Strain: When Daily Pressure Outpaces the Support and Stability Teams Need to Perform

14:00 - 14:30

PANEL

Frontline expectations keep intensifying, though support systems evolve too slowly for the complexity teams now face

  • Exploring how rising customer demands, expanding task lists and growing emotional pressure are reshaping daily work across retail, FMCG and consumer goods.
  • Highlighting where inconsistent guidance, uneven support and reactive routines leave frontline teams struggling to deliver quality under increasing strain.
  • Framing operational support, task clarity and day-to-day experience in one coherent view, in a way that helps organisations protect performance while reducing frontline fatigue.

Moderator:

Martyna Rybka Group HR Director PORTA KMI POLAND SA

Panelist:

Bartosz Luczak Country Manager ETAM LINGERIE
Mikołaj Pawlak Executive Director WARS S.A.

14:30 - 14:50

Daily work moves faster every year, even as digital tasks and frontline workflows still create more noise than clarity

  • Examining how growing task lists, competing digital cues and unclear workflow priorities slow teams down and make everyday execution harder than it needs to be.
  • Uncovering where fragmented tools, overlapping instructions and manual workarounds create friction that drains focus and increases the risk of errors in busy periods.
  • Aligning task guidance, workflow routines and digital support into one clearer structure, by creating conditions that help teams work with more confidence and fewer distractions.

14:50 - 15:10


Frontline pressure keeps rising, even as emotional strain and cognitive load grow faster than the support teams receive

  • Exploring how emotional strain, customer intensity and constant task switching shape the mental load frontline teams carry across retail, FMCG and consumer goods.
  • Highlighting where unclear support channels, shifting expectations and growing digital demands combine to push stress levels beyond what teams can manage sustainably.
  • Balancing emotional support, cognitive simplicity and clearer expectations in one practical approach, in a way that helps teams stay focused, resilient and ready for high-pressure moments.

 15:10-15:30



Frontline teams cannot stay consistent when support routines vary, even though managers try to hold everything together

  • Understanding how inconsistent guidance, uneven onboarding and shifting daily routines make it difficult for frontline teams to perform reliably under pressure.
  • Revealing where limited manager capacity, reactive support and manual decision-making leave teams without the steady structure they need in fast-moving environments.
  • Coordinating support routines, manager enablement tools and role clarity in one aligned model, so teams can rely on stable guidance and maintain dependable performance.

15:30 - 16:00

Frontline work keeps expanding, though role expectations and communication flows still remain unclear in many daily situations

  • Clarifying how unclear roles, shifting priorities and inconsistent communication shape the daily working reality across retail, FMCG and consumer goods.
  • Exposing where mixed messages, delayed updates and uneven manager cascades leave teams without the clarity needed to work confidently under pressure.
  • Structuring role expectations, information flows and frontline routines in one coherent approach, in a way that reduces confusion and strengthens both wellbeing and consistency.

Moderator:

Kalina Kordalska Employee Relations Director KAUFLAND
Panelist:

Mariusz Bocek HR Director BOLSIUS POLSKA SP. Z O.O.

16:00 - 16:30

Frontline pressure intensifies in daily work, even as digital tasks and tools add more cognitive load than many teams can absorb

  • Uncovering how emotional pressure, rising task complexity and expanding digital touchpoints shape the daily experience of frontline teams across retail, FMCG and consumer goods.
  • Revealing where aggression, stress peaks and unclear digital flows combine to drain energy, slow execution and increase the risk of errors under fast-changing conditions.
  • Balancing emotional demands, cognitive load and digital routines in one practical approach, so that employees can maintain steadier focus and deliver more consistent performance.

Panelist:

Robert Prządka Head of HR FIELMANN












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