eRetail & Omnichannel Logistics Stage

Day 2, April 15





09:00 -10:40

Block 1 — The Fulfilment Reality Check: From Warehouse to Last Mile

09:00 - 09:30

PANEL

 The Promise Gap: Why Fast Delivery Expectations Collide with Logistics Reality

  • Exploring how delivery expectations escalate faster than logistics networks can absorb.
  • Examining why courier dependence, peak volatility, and cross-border complexity expose promise gaps early.
  • Integrating delivery ambition, network constraints, and cost-to-serve truth to ground customer promises.

 

09:30 - 09:50

Scaling Fulfilment Without Breaking the Warehouse: What Automation Really Solves Under Peak Pressure

  • Exploring how volume spikes and labour scarcity expose fulfilment limits.
  • Examining where automation improves throughput and where it introduces rigidity.
  • Integrating capacity planning, process discipline, and automation boundaries to scale responsibly.

09:50 - 10:10

 Inside the Warehouse Control Room: Why Real-Time Execution Beats Planning Assumptions

  • Exploring how live conditions diverge from plans as orders, returns, and labour fluctuate.
  • Examining why real-time visibility and exception handling determine service stability.
  • Integrating execution transparency and decision authority to keep fulfilment under control.

10:10 - 10:40

PANEL

The Last Mile That Breaks the Model: Why Transport Costs Decide eCommerce Profitability

  • Exploring how last-mile delivery costs escalate faster than order value.
  • Examining why routing complexity and carrier dependence erode margin at scale.
  • Integrating transport orchestration and cost-to-serve visibility to protect profitability.

 10:40 - 11:00

Coffee Break

11:00 - 13:00

Block 2 — Returns, Reverse Logistics & Resilience

11:00 - 11:30

PANEL

When the Box Comes Back: Why Returns Have Become the New Logistics Battleground

  • Exploring how rising return volumes reshape logistics priorities.
  • Examining why free returns and marketplace standards collide with cost control.
  • Integrating expectations, reverse-flow economics, and operational limits to redefine returns.

11:30–11:50

Inside Reverse Flow: Why Returns Break Operations Long Before They Break CX

  • Exploring how returns disrupt warehouse rhythm and inventory accuracy.
  • Examining why reverse logistics requires different execution logic than outbound flows.
  • Integrating return classification and recovery discipline to protect operations.

11:50–12:10

The Reverse Mile Nobody Prices: How Returns Pickups and Transport Quietly Destroy Margin

  • Exploring hidden cost layers in reverse transport and pickups.
  • Examining why fragmented pickup networks inflate reverse-mile costs.
  • Integrating transport orchestration and consolidation discipline to restore margin control.

12:10–12:30

When Flexibility Backfires: Tightening Returns Without Breaking Customer Trust

  • Exploring how generous policies accelerate abuse and margin loss.
  • Examining where tightening rules creates backlash in price-sensitive markets.
  • Integrating policy design and abuse controls to balance trust and control.

12:30–13:00

PANEL

Returns Without Regret: How Logistics Leaders Balance Flexibility, Cost, and Control

  • Exploring how execution, transport, and policy decisions interact.
  • Examining where leaders draw the line between flexibility and discipline.
  • Integrating cost transparency and governance to stabilise reverse logistics.

13:00 - 14:00

Lunch

14:00 - 16:00

Block 3 — Logistics Under Volatility: Disruption, Recovery & Resilience

14:00 - 14:30

PANEL

When the Plan Breaks: How eCommerce Logistics Responds to Disruption in Real Markets

  • Exploring how demand spikes, courier shortages, and weather events disrupt plans.
  • Examining why recovery speed matters more than optimisation.
  • Integrating contingency thinking and leadership readiness to stabilise delivery.

14:30 - 15:00

PANEL

Recovering on the Fly: How Omnichannel Options Absorb Logistics Shocks

  • Exploring ship-from-store, rerouting, and alternative pickup as recovery tools.
  • Examining why recovery options fail without inventory truth and decision clarity.
  • Integrating recovery playbooks and cost awareness to prevent chaos.

15:00–15:30

PANEL

Across Borders, Under Strain: Why Regional Networks Fracture Faster Than Plans Anticipate

  • Exploring how cross-border flows amplify volatility through handoffs and regulation.
  • Examining regional dependency and limited redundancy as fragility multipliers.
  • Integrating routing optionality and escalation to sustain cross-border resilience.


15:30–16:00

PANEL

Designing for Breakdown: What Resilient eCommerce Logistics Must Look Like Next

  • Exploring why resilience requires explicit buffers and trade-offs.
  • Examining leadership decisions that protect performance under disruption.
  • Integrating operational realism, cost discipline, and accountability to close the stage.


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