eRetail & Omnichannel Logistics Stage

Day 2, April 15





09:00 -10:40

Block 1 — The Fulfilment Reality Check: From Warehouse to Last Mile

09:00 - 09:30

PANEL

 The Promise Gap: Why Fast Delivery Expectations Collide with Logistics Reality

  • Exploring how delivery expectations escalate faster than logistics networks can absorb.
  • Examining why courier dependence, peak volatility, and cross-border complexity expose promise gaps early.
  • Integrating delivery ambition, network constraints, and cost-to-serve truth to ground customer promises.

 

09:30 - 09:50

Scaling Fulfilment Without Breaking the Warehouse: What Automation Really Solves Under Peak Pressure

  • Exploring how volume spikes and labour scarcity expose fulfilment limits.
  • Examining where automation improves throughput and where it introduces rigidity.
  • Integrating capacity planning, process discipline, and automation boundaries to scale responsibly.

09:50 - 10:10

 Inside the Warehouse Control Room: Why Real-Time Execution Beats Planning Assumptions

  • Exploring how live conditions diverge from plans as orders, returns, and labour fluctuate.
  • Examining why real-time visibility and exception handling determine service stability.
  • Integrating execution transparency and decision authority to keep fulfilment under control.

10:10 - 10:40

PANEL

The Last Mile That Breaks the Model: Why Transport Costs Decide eCommerce Profitability

  • Exploring how last-mile delivery costs escalate faster than order value.
  • Examining why routing complexity and carrier dependence erode margin at scale.
  • Integrating transport orchestration and cost-to-serve visibility to protect profitability.

 10:40 - 11:00

Coffee Break

11:00 - 13:00

Block 2 — Returns, Reverse Logistics & Resilience

11:00 - 11:30

PANEL

When the Box Comes Back: Why Returns Have Become the New Logistics Battleground

  • Exploring how rising return volumes reshape logistics priorities.
  • Examining why free returns and marketplace standards collide with cost control.
  • Integrating expectations, reverse-flow economics, and operational limits to redefine returns.

11:30–11:50


From Radzymin to the Cloud: How Zabka is Shaping the Logistics Platform of the Future

  • Exploring how returns disrupt warehouse rhythm and inventory accuracy.
  • Examining why reverse logistics requires different execution logic than outbound flows.
  • Integrating return classification and recovery discipline to protect operations.


11:50–12:10

The Reverse Mile Nobody Prices: How Returns Pickups and Transport Quietly Destroy Margin

  • Exploring hidden cost layers in reverse transport and pickups.
  • Examining why fragmented pickup networks inflate reverse-mile costs.
  • Integrating transport orchestration and consolidation discipline to restore margin control.

12:10–12:30

When Flexibility Backfires: Tightening Returns Without Breaking Customer Trust

  • Exploring how generous policies accelerate abuse and margin loss.
  • Examining where tightening rules creates backlash in price-sensitive markets.
  • Integrating policy design and abuse controls to balance trust and control.

12:30–13:00

PANEL

Returns Without Regret: How Logistics Leaders Balance Flexibility, Cost, and Control

  • Exploring how execution, transport, and policy decisions interact.
  • Examining where leaders draw the line between flexibility and discipline.
  • Integrating cost transparency and governance to stabilise reverse logistics.

13:00 - 14:00

Lunch

14:00 - 16:00

Block 3 — Logistics Under Volatility: Disruption, Recovery & Resilience

14:00 - 14:30

PANEL

When the Plan Breaks: How eCommerce Logistics Responds to Disruption in Real Markets

  • Exploring how demand spikes, courier shortages, and weather events disrupt plans.
  • Examining why recovery speed matters more than optimisation.
  • Integrating contingency thinking and leadership readiness to stabilise delivery.

14:30 - 15:00

PANEL

Recovering on the Fly: How Omnichannel Options Absorb Logistics Shocks

  • Exploring ship-from-store, rerouting, and alternative pickup as recovery tools.
  • Examining why recovery options fail without inventory truth and decision clarity.
  • Integrating recovery playbooks and cost awareness to prevent chaos.

15:00–15:30

PANEL

Across Borders, Under Strain: Why Regional Networks Fracture Faster Than Plans Anticipate

  • Exploring how cross-border flows amplify volatility through handoffs and regulation.
  • Examining regional dependency and limited redundancy as fragility multipliers.
  • Integrating routing optionality and escalation to sustain cross-border resilience.


15:30–16:00

PANEL

Designing for Breakdown: What Resilient eCommerce Logistics Must Look Like Next

  • Exploring why resilience requires explicit buffers and trade-offs.
  • Examining leadership decisions that protect performance under disruption.
  • Integrating operational realism, cost discipline, and accountability to close the stage.

The contributors of the eRetail & Omnichannel Logistics Stage

Piotr Wrzeszcz Supply Chain Director MEDIA SATURN
Tomasz Libiszewski Logistics Director SKLEPY KOMFORT S.A.
Zofia Zaczek Courier Services Cooperation and Development Manager RTV EURO AGD
Adrian Fulczyk Senior Innovation Specialist ID LOGISTICS POLAND
Sławomir Rodak Commercial Director ID LOGISTICS POLAND
Jacek Olszewski Director & Partner MIEBACH CONSULTING
Krzysztof Niciejewski Head of Logistics MAKRO POLAND
Rafał Gąska Supply Chain Director RTV EURO AGD
Jarosław Dąbrowski Sales Director REFLEX, HARDIS GROUP
Michał Chmielewski Managing Director SAWEX FOODS SA
Michał Dąbrowski Head of IT Logistics ŻABKA FUTURE
Patrik  Kelleter Senior Software Analyst (GSO) DEMATIC SOFTWARE
Piotr Alejski Operations Manager BRAND MACHINE GROUP
Bartłomiej Pomianowski Store Operations Manager VISION EXPRESS
Przemysław Piętak Senior Director | Head of Industrial and Logistics Agency Poland KNIGHT FRANK





Go back to main Agenda